Contact the KlaroNail editorial team
This page is how you reach the editorial team behind this independent KlaroNail guide. Before you write, one thing will save you time: we are not the seller, so we cannot see, change, cancel or refund an order.
What we can help with
- Corrections. If something on this site is wrong — an ingredient, a price, a claim about the printed label — tell us and we will check it against the bottle and fix it.
- Editorial and press enquiries. Questions about how we research, how we earn, or who we are.
- Privacy requests. Ask what correspondence we hold about you, or ask us to delete it.
What we cannot help with
- Orders, shipping and tracking. Handled entirely by the official store.
- Refunds under the 60-day guarantee. Only the seller can process one, and it asks for all bottles back with the packing slip.
- Medical questions. We cannot tell you whether a nail needs treatment. A doctor or podiatrist can.
Order and refund support for KlaroNail
Order support for KlaroNail runs through the retailer named on your checkout confirmation, and product support through the seller’s own contact page. Both addresses are on the confirmation email the store sends you — keep it, because it is also the record the refund window is administered against.
Email us
Write to [email protected]. We read everything and reply to genuine enquiries, usually within two business days. Please do not send medical details or card numbers — we never need either.
United States
Email: [email protected]
Support hours: Monday to Friday, 9am–5pm ET
Response times
We are a small team and we answer in the order enquiries arrive. If your message is about an order you have already placed, contacting the store directly will always be faster than going through us.